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Policies


Shipping

We know how important it is that your package arrives in a timely manner and with the utmost care.
Below are the shipping guidelines we follow:

  • Instruments are shipped within two business days of receiving your order/payment confirmation. Shipments are only sent after the credit/debit card payment transaction has been confirmed as approved.
  • An email to the address provided on the order form will be sent when the package is shipped. This will include the packageís tracking number.
  • Your package can be delivered by the USPS, UPS, or if you are in our service area you may choose to have your merchandise delivered to your school free of charge on one of our weekly trips to your school.
  • Every package is insured for the total amount of the purchase. Itís better to be safe!
  • Instruments and accessories will be carefully packed to avoid damage during transit.
  • Shipping rates are determined by your packageís size and weight, from our zip code to yours, along with the service (ground/air) you choose.
  • We require a signature at the time of delivery.
  • Damage claims should be made with your chosen carrier. Be sure to save all packaging materials and box for inspection
  • Refunds for damage claims will not be issued until your carrier determines the claim is authorized.

Returns

Instruments

We want your child to have a fanstastic beginning band experience. We go to great lengths to make sure your childs instrument is clean, disinfected, and in perfect working order. Because of this we do not offer a return policy on any instrument sold. However, we offer you peace of mind with a ONE YEAR WARRANTY on all the instruments sold here on our site.

If for some reason your instrument breaks down (either by a child inflicted incident or by just a fluke malfunction) you are welcome to send the instrument back to us for free repair work for up to one year from the date of purchase.

You are responsible for all shipping charges to and from our repair facility.

Please use the contact us button at the top of the home page to find out the best way to get the instrument to us for repair


Returns

Accessories

We do not accept returns or issue refunds for any accessories sold on our website.


Privacy

Your privacy is very important to us. The following text outlines the information we collect, how we use this information, how we safeguard the information, and the use of cookies within our website. Our hope is that this disclosure of information satisfies questions about the safety of our online environment and brings you peace of mind as you use our website and start a wonderful, new adventure called Beginning Band! Any questions about this policy can be directed to us at our email address provided under the ďContact UsĒ button.

Information We Collect While Browsing and How We Use This Information

For the passive display of our products and a description of their features, we do not request personal information of any kind. We will not collect individually identifiable data on users who visit our site to browse, unless you choose to provide it to us.

However, our website uses software which collects and reports some basic information about BeginBandNow.com such as the amount of traffic on the site, which pages are visited and for how long, and what ISP is being used. This information is studied to help improve the quality and user friendliness of our website. Particular individuals are not identified through this data collection and analysis.

Information We Collect During Transactions and How We Use This Information

When you choose to make a purchase from BeginBandNow.com, we will need to obtain personal information from you. This information will include, but may not be limited to, your real name and address (email, billing, and shipping), along with your credit card information. Our online forms should always indicate the information that is required and the information that is optional. For us to be able to complete your online transaction, you must supply the required information. If you are unable or unwilling to supply the required information, we will not be able to process your order.

You can also choose to set up an online account with us to use for purchasing products from BeginBandNow.com in which we will keep all information relating to your purchases (except for your credit card information), even after your transaction is completed. This will make it easier for you to shop with us again because you won't need to submit information such as your shipping address each time you make a purchase. You can review and update your online account information at any time. If you decide to set up an account with us, we will ask you to create a username and password, which will ensure that you are the only one that can access your account. Setting up an account with us will also give you the opportunity to receive email newsletters and other information or offers.

If you don't set up an account with us, we will keep your order history in an offline database. When you actually make a purchase, you will have the opportunity to sign up to or opt out of receiving additional information from BeginBandNow.com including email newsletters and other information or offers.

Please be assured that the information you provide to us is kept strictly confidential. We will not ever share, sell, or rent your information to a third party unless there is a legal reason to do so.

How We Safeguard Your Information

BeginBandNow.com takes reasonable measures to safeguard the information you transmit to us through the completion of our online forms. These measures include the use of Secure Socket Layer (SSL) technology which allows the personal information you transmit to be encrypted using security software. The software scrambles your information so that it is unreadable to anyone who might try to intercept it. Itís kind of like sending your information in a security envelope instead of a clear one that anybody could see through. Please be aware that you always have the option of deeming our security measures to be unacceptable and terminating the online transaction.

The Use Of Cookies Within Our Website

BeginBandNow.com uses cookies in order to make browsing easier and to facilitate your transaction.

Consent to Gather Non-Identifiable Information

By using our website, you give BeginBandNow.com consent to collect and use your information as provided in this policy. Updates to this policy may be made periodically and will be posted on this Privacy Policy page. We recommend that you review this page each time you visit our website.

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